Edeltium LtdBusiness systems
Every enquiry captured. Every follow-up owned.
Sheppard Leads Business gives shops, local businesses and service teams one controlled workflow for customer enquiries — from first contact to final outcome, with urgency, ownership and recovered value visible. It fits new businesses building the right process from day one and established teams replacing fragmented or outdated software.
Beyond a conventional CRM
A CRM records opportunities. Sheppard helps prevent them from being lost.
General-purpose CRMs are designed to store contacts, deals and commercial activity. Sheppard Leads Business is designed around the operating discipline required to respond to every inbound enquiry and take it to a recorded outcome.
A conventional CRMOrganises contacts, deals and activity as a system of record.
Sheppard Leads BusinessTurns inbound demand into visible responsibility, consistent follow-up and accountable outcomes.
The team sees what requires attention. Management sees whether follow-up is happening. The business sees where revenue is being recovered or lost.
Demand is expensive. Losing it in the hand-off is optional.
Enquiries arrive through websites, Google, social profiles and QR codes. Without one queue, they are copied into inboxes, handled inconsistently and rarely connected to an outcome. Sheppard turns that fragmented path into an accountable customer-response workflow.
Inside Sheppard Leads Business
The outcome is visible. The operating logic stays private.
A live commercial instrument turns activity into accountable signals: response volume, follow-up, stalled opportunities and recovered value. The client sees clarity while workflows, automation rules and configuration remain protected.
- Demand made visible
- Follow-up measured
- Recovered value accounted for
One flow from intent to outcome
Capture
A fast, consent-aware request experience across the channels customers already use.
Prioritise
Urgency, age and context surface the enquiries that require attention first.
Follow up
A visible owner and next action replace inbox ambiguity and informal reminders.
Account
Every enquiry receives an outcome, making conversion and recovered value observable.
Customer response command view
The queue tells the team what needs attention now.
The operating view is organised around state, urgency and next action — not a passive contact database.
Product foundations
Consent-aware capture
Consent context is collected with the enquiry so the team can act within the appropriate communication basis.
Clear data roles
The business remains responsible for its customer data; product responsibilities are documented for each deployment.
Visible accountability
Ownership, timing, changes and outcomes are recorded so follow-up quality is inspectable.
Business-level reporting
Reporting focuses on response, conversion, loss reasons and attributable recovered value.
Founding access
A commercial model tied to the value of disciplined follow-up.
Every new business starts with a 21-day free trial. A card is required to register but it is not charged, and cancelling before it ends costs nothing. After that, the standard monthly price applies — there is no separate discount to choose between.
Standard monthly pricing applies from the second paid month. Prices exclude VAT.Starter
€99Standard monthly- Capture page and QR codes
- Daily follow-up queue
- Outcome tracking and monthly report
- Signed DPA included
Growth
€149Standard monthly- Everything in Starter
- Higher volumes and more services
- Deeper owner reporting
- Priority onboarding
Premium
€199Standard monthly- Everything in Growth
- Full reporting suite
- Multi-profile team access
- Direct product-team support
Straight answers
What businesses ask before they begin.
How long does setup take?
Edeltium Ltd prepares the business profile, services, capture page and QR codes. A typical team can learn the operating queue in around fifteen minutes.
Will Sheppard message our customers automatically?
No. Outbound messaging is disabled by default and is only enabled under the business’s written instruction and the appropriate customer consent.
What happens to our customer data?
The business remains controller and Edeltium Ltd acts as processor under a signed DPA, with EU data residency and an auditable operating record.
Can we cancel?
Yes. The trial can be cancelled without charge, and paid service can be cancelled for the end of the current paid period without multi-year lock-ins.
See where enquiries are escaping your current process.
We will review the journey from first contact to recorded outcome and identify the operational gaps before discussing a deployment.
Request the reviewinfo@edeltium.com